Accommodation Terms and Conditions | CREAL HOTELS【Official】

Article 1 (Scope of Application)

The accommodation contract and related agreements to be entered into by and between our hotel (hereinafter referred to as the “Hotel”) and our guests (hereinafter referred to as the “Guest(s)”) shall be governed by these Accommodation Terms and Conditions (hereinafter referred to as “these Terms and Conditions”), and any matters not provided for herein shall be governed by laws and regulations or generally accepted practices.
Notwithstanding the provisions of the preceding paragraph, if the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, such special contract shall prevail.

Article 2 (Application for Accommodation Contract)

Any person who wishes to apply for an accommodation contract with the Hotel shall notify the following matters to the Hotel:
- （1）name of the Guest(s);
- （2）dates of stay and estimated time of arrival;
- （3）accommodation charges (as a general rule, based on the basic accommodation charges of Appendix 1);
- （4）age category of accompanying Guest(s) (adult, child, infant); and
- （5）contact information such as phone number and other details deemed necessary by the Hotel.
If, during one’s stay, the Guest requests to extend one’s stay beyond the dates of stay of Item (2) of the preceding paragraph, the Hotel will handle the request as an application for a new accommodation contract at the time that such request is made.
If there is any change to the matters notified to the Hotel, the Guest must promptly notify such change to the Hotel.
If it is discovered that the information provided in Paragraph 1 of this article is false or if the Guest fails to notify the Hotel of any change to the notified matters in breach of the preceding paragraph, the Hotel may refuse to enter into an accommodation contract with the Guest or terminate the accommodation contract.

Article 3 (Registration for Use)

On the day of staying at the Hotel, the Guest is required to register the following information in the Hotel’s check-in system:
- （1）the Guest’s name, address, age, contact information (phone number), and gender;
- （2）in the case of a foreign Guest (without an address in Japan), nationality and passport number (the Hotel will make a copy of the Guest’s passport); and
- （3）other information deemed necessary by the Hotel.
If the Guest wishes to pay the accommodation charges of Article 12 with means other than currency, such as a traveler’s check, accommodation coupon, or credit card, the Guest must present the same in advance at the time of registration of the preceding paragraph.
If the Guest is a minor, the Guest may not stay at the Hotel by himself/herself.

Article 4 (Conclusion of Accommodation Contract)

An accommodation contract shall be deemed to have been concluded when the Hotel has duly accepted the application of Article 2; save for cases where the Hotel demonstrates that it did not accept the application.
When an accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the Guest must pay the accommodation deposit designated by the Hotel by the date specified by the Hotel within the limits of the basic accommodation charges covering the Guest’s entire period of stay.
The accommodation deposit will first be appropriated to the accommodation charges to be ultimately paid by the Guest, and in the event of a situation of applying the provisions of Article 7 and Article 20, the accommodation deposit will be appropriated in the order of cancellation fee and then compensation money, and any balance (if any) will be returned upon the payment of the charges set out in Article 12.
If the Guest fails to pay the accommodation deposit of Paragraph 2 of this article by the payment date designated by the Hotel pursuant to the provisions of Paragraph 2 of this article, the accommodation contract will become void; provided, however, that this will be limited to cases where the Hotel has so notified the Guest to such effect when designating the payment date of the accommodation deposit.

Article 5 (Special Contract Requiring No Accommodation Deposit)

Notwithstanding the provisions of Paragraph 2 of the preceding article, the Hotel may enter into a special contract requiring no accommodation deposit stipulated in the same paragraph after the conclusion of the accommodation contract.
In accepting the application for an accommodation contract, if the Hotel explicitly states that the payment of the accommodation deposit of Paragraph 2 of the preceding article is not required, it will be treated as if the Hotel has entered into the special contract of the preceding paragraph.

Article 6 (Refusal of Accommodation Contract)

The Hotel may refuse to enter into an accommodation contract in any of the following cases.
- （1）When the application for accommodation does not conform with the provisions of these Terms and Conditions.
- （2）When the Hotel is fully booked and there is no vacancy.
- （3）When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
- （4）When the Guest seeking accommodation is deemed to fall under any of the following items (i) to (iii):
  - (i) an organized crime group defined in Article 2, Item (2) of the Act on the Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an “Organized Crime Group”), an organized crime group member defined in Article 2, Item (6) of said Act (hereinafter referred to as an “Organized Crime Group Member”), associated member of an Organized Crime Group, person related to an Organized Crime Group or other antisocial forces;
  - (ii) a corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member; or
  - (iii) a corporation in which any one of its officers corresponds to an Organized Crime Group Member.
- （5）When the Guest seeking accommodation behaves in such a manner as to be a significant annoyance to other Guests.
- （6）When the Guest seeking accommodation corresponds to a patient, etc. of a specified infectious disease defined in Article 4-2, Paragraph 1, Item (2) of the Hotel Business Act (Act No. 138 of 1948) (hereinafter referred to as a “Patient, etc. of a Specified Infectious Disease”).
- （7）When, during the period when a specified infectious disease (as defined in Article 2, Paragraph 6 of the Hotel Business Act) is occurring in Japan, the Guest refuses, without a valid reason, the Hotel’s request for cooperation necessary for infection prevention, such as wearing a mask and checking his/her health condition, or when the Guest has symptoms of a specified infectious disease, such as a fever, and fails to comply, without a valid reason, with the Hotel’s request to report whether or not he/she is a Patient, etc. of a Specified Infectious Disease and to cooperate in preventing infection.
- （8）When the Guest makes violent demands or demands a burden exceeding a reasonable range with regard to accommodation.
- （9）When the Guest repeatedly makes requests that require more effort than is normally required, such as unreasonable discounts on accommodation charges or unreasonable room upgrades, or repeatedly requests that only certain employees be available to serve the Guest or that certain employees not come to work, or repeatedly demands an apology in a manner that lacks social appropriateness, or that involves unreasonable demands for long periods of time in conversations, telephone calls, emails, etc., or that involves scolding, using rude or violent language or behavior or other language or behavior that places a burden on the physical or mental health of employees.
- （10）When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
- （11）When corresponding to a case prescribed in the prefectural ordinance.

Article 7 (Guest’s Right to Cancel Accommodation Contract)

The Guest is entitled to cancel the accommodation contract by notifying the Hotel.
If the Guest has cancelled the accommodation contract in whole or in part due to reasons attributable to the Guest (excluding cases when the Hotel has requested payment of the accommodation deposit by designating the payment date pursuant to the provisions of Article 4, Paragraph 2 and the Guest has cancelled the accommodation contract before paying the accommodation deposit), the Guest shall pay the cancellation fee as listed in Appendix 2.
If the Guest does not contact the Hotel and does not arrive by 1:00 a.m. on the day of stay, or three hours after the estimated arrival time if such time has been specified in advance, the Hotel may regard the accommodation contract as being cancelled by the Guest (in the foregoing case, the Guest shall pay the cancellation fee as listed in Appendix 2).

Article 8 (Hotel’s Right to Cancel Accommodation Contract)

The Hotel may cancel the accommodation contract in any of the following cases.
- （1）When the Guest is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
- （2）When the Guest is deemed to fall under any of the following items (i) to (iii):
  - (i) Organized Crime Group, Organized Crime Group Member, associated member of an Organized Crime Group, person related to an Organized Crime Group or other antisocial forces;
  - (ii) a corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member; or
  - (iii) a corporation in which any one of its officers corresponds to an Organized Crime Group Member.
- （3）The Guest behaves in such a manner as to be a significant annoyance to other Guests.
- （4）The Guest corresponds to a Patient, etc. of a Specified Infectious Disease.
- （5）When, during the period when a specified infectious disease is occurring in Japan, the Guest refuses, without a valid reason, the Hotel’s request for cooperation necessary for infection prevention, such as wearing a mask and checking his/her health condition, or when the Guest has symptoms of a specified infectious disease, such as a fever, and fails to comply, without a valid reason, with the Hotel’s request to report whether or not he/she is a Patient, etc. of a Specified Infectious Disease and to cooperate in preventing infection.
- （6）When the Guest makes violent demands or demands a burden exceeding a reasonable range with regard to accommodation.
- （7）When the Guest repeatedly makes requests that require more effort than is normally required, such as unreasonable discounts on accommodation charges or unreasonable room upgrades, or repeatedly requests that only certain employees be available to serve the Guest or that certain employees not come to work, or repeatedly demands an apology in a manner that lacks social appropriateness, or that involves unreasonable demands for long periods of time in conversations, telephone calls, emails, etc., or that involves scolding, using rude or violent language or behavior or other language or behavior that places a burden on the physical or mental health of employees.
- （8）When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
- （9）When corresponding to a case prescribed in the prefectural ordinance.
- （10）When the Guest does not observe prohibited acts such as smoking in bed, tampers with fire-fighting equipment and otherwise breaches the Hotel Regulations stipulated by the Hotel (limited to particulars required for fire prevention).
- （11）When the Guest smokes in designated non-smoking areas, tampers with fire-fighting equipment, or engages in any other behavior that impedes fire prevention.
- （12）When the Guest brings, or attempts to bring, the following items into the Hotel:
  - (i) unlicensed firearms;
  - (ii) unlicensed swords;
  - (iii) items that emit a strong foul odor;
  - (iv) a significantly large amount of items;
  - (v) items that are easily ignited or flammable (fireworks, incense, gunpowder, volatile oils, etc.); or
  - (vi) animals, insects, reptiles, birds or other similar items (excluding assistance dogs for the physically disabled).
- （13）When the Guest takes the Hotel’s equipment and supplies outside the Hotel or moves them to another location within the Hotel.
- （14）When the Guest attempts to make changes, alterations or modifications to the building or facilities.
- （15）When the Guest does not comply with the prohibited matters set out in the Hotel Regulations stipulated by the Hotel.
If the Hotel has cancelled the accommodation contract pursuant to the provisions of the preceding paragraph, excluding the case of Item (8) of the preceding paragraph, the Guest shall pay the cancellation fee as listed in Appendix 2.

Article 9 (Occupancy Hours of Guest Rooms)

Unless otherwise specified in the accommodation plan, the Guest may use the guest room of the Hotel from 3:00 pm on the day of arrival to 11:00 am on the day of departure; provided, however, that, in the case of consecutive stays, the Guest may use the guest room all day, except on the days of arrival and departure.
Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the guest room beyond the hours set out in the preceding paragraph. In the foregoing case, the Guest will pay the following extra charges:
- （1）Up to 2 hours: 20% of the accommodation charge
- （2）2 hours or more: 100% of the accommodation charge
If it is clear that after checking out the Guest has used the hotel facilities other than the guest room, such as the front desk area, for an extended period of time equivalent to an overnight stay, the Guest may be charged a reasonable accommodation charge.

Article 10 (Observance of Hotel Regulations)

The Guest must observe the Hotel Regulations stipulated by the Hotel and posted within the Hotel. The Hotel Regulations include those posted within the Hotel as well as those clearly indicated in a manner specified by the Hotel.

Article 11 (Business Hours)

The check-in hours of the Hotel are as posted on each reservation website.
As a general rule, the Hotel is open 24/7. If the Hotel will be closed or there will be changes to the business hours of the Hotel, the Hotel will announce such closure or change of business hours on each reservation website.
The Hotel’s emergency contact information will be indicated in the house manual placed within the Hotel.

Article 12 (Payment of Accommodation Charges)

The breakdown of the accommodation charges, etc. to be paid by the Guest is as listed in Appendix 1.
Payment of the accommodation charges, etc. of the preceding paragraph shall be made at the time of reservation in Japanese yen or with a coupon, credit card, electronic money or other methods acceptable to each reservation website; provided, however, that, the charges stipulated in Article 9, Paragraph 2 and Paragraph 3 shall be paid at the front desk at the time of the Guest’s departure or when invoiced by the Hotel.
Even if the Guest chooses not to stay at the Hotel after the Hotel has provided the guest room to the Guest and made it available for use, the Guest is still required to pay the accommodation charges, etc.

Article 13 (Liabilities of the Hotel)

The Hotel will compensate the Guest for damages caused to the Guest in the fulfillment or non-fulfillment of the accommodation contract and related agreements; save for cases when such damages were caused due to reasons not attributable to the Hotel.
The Hotel is not liable for compensation for any trouble encountered by customers arising from power outages, water outages, malfunctions or unavailability of facilities, or the activation of emergency broadcasting equipment caused by natural disasters, unexpected interruptions to electricity, water, gas, or other causes not attributable to the management of the Hotel’s facilities.
The Hotel is covered by hotel liability insurance to deal with unexpected fire and/or other disasters.

Article 14 (Personal Information)

The Hotel will handle the personal information of Guests obtained in the course of performing the accommodation contract and related agreements in accordance with the Privacy Policy of Creal Hotels Inc. (URL: https://hotels.creal.jp/privacy_policy ).

Article 15 (Handling when Unable to Provide Contracted Rooms)

The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange other accommodation for the Guest, the Hotel will pay the Guest a compensation fee equivalent to the cancellation fee set forth in Appendix 2, which will be applied to reparations; provided, however, that, if the Hotel is unable to provide a guest room due to reasons beyond the Hotel’s control, the Hotel will not pay the compensation fee to the Guest.

Article 16 (Handling of Deposited Articles)

The Hotel will not keep the Guest’s belongings, cash or valuables.

Article 17 (Custody of Baggage and/or Belongings of Guests)

When the baggage or belongings of the Guest are found after check-out and ownership of the items is confirmed, the Hotel shall inform the owner of the items and ask for further instructions; provided, however, that, when no such instructions are given to the Hotel by the owner or when ownership is not confirmed, the Hotel will keep the items for 7 days, including the day of discovery, after which it will be reported to the nearest police station.

Article 18 (Money and Other Valuables and Guests’ Belongings)

Guests are requested to keep money and other valuables safe either by themselves or by using the valuables lockers (safes) available in the Hotel. Regardless of whether or not a valuables locker (safe) is used, the Hotel will not be liable for any damages, such as loss of or damage to money or other valuables, except in cases of deliberate or negligent acts on the part of the Hotel.
Guests are also responsible for managing all baggage and other belongings brought into the Hotel, including food and beverages (including those with expiration dates), clothing, amenities, etc.

Article 19 (Liability concerning Parking)

Guests may use the Hotel’s parking from check-in to check-out.
When the Guest is to use the Hotel’s parking, the Hotel is merely lending the parking space and is not responsible for the management of the vehicle; provided, however, that, if the Hotel causes damage through its own will or negligence in managing the parking space, the Hotel will be liable for compensating the damage suffered by the Guest.
If the Guest damages any parking facility, etc., he/she will be required to compensate for the damage.
If the Hotel discovers illegal parking in the parking space, it will demand the vehicle’s user to compensate for the damage caused by the illegally parked vehicle.
If the Guest uses the Hotel’s affiliated parking space, he/she must follow the rules prescribed by the operating company of the affiliated parking space.

Article 20 (Liability of Guests)

The Guest shall compensate the Hotel for damage caused through intent or negligence on the part of the Guest.

Article 21 (Use of Internet Communication)

Guests are responsible for their own use of the Wi-Fi service or other means of communication provided by the Hotel to communicate via the Internet. The Hotel does not guarantee the communication environment or speed. Furthermore, the Hotel bears no responsibility for other connection quality, malfunctions or defects in the user’s devices, or security, etc.
If the Hotel deems the Guest’s use of the Internet inappropriate and is likely to cause damage to the Hotel or a third party, the Hotel may request that such Internet communication be discontinued or charge the Guest an amount equivalent to the damage caused to the Hotel.

Article 22 (Request for Cooperation with Infection Prevention Measures at the Hotel)

The Hotel reserves the right to request cooperation from Guests seeking accommodation in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act.

Article 23 (Other)

If the Guest experiences trouble, an accident or other dispute with another Guest due to reasons not attributable to the Hotel, the Guest shall resolve the same on its own.
The Hotel reserves the right to change the subject matter of these Terms and Conditions if it deems it necessary in conducting its business. In the foregoing case, the Hotel will provide information at an appropriate time and in an appropriate manner, taking into account the impact of such changes and the operational status of its services.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan, and if any litigation becomes required in connection with these Terms and Conditions, the Tokyo District Court shall be the competent court of agreed jurisdiction for the first instance.
These Terms and Conditions will be drafted in both the Japanese language and foreign languages designated by the Hotel. If there is any inconsistency or discrepancy between these Terms and Conditions in the Japanese and the foreign language translations of these Terms and Conditions, the Japanese version of these Terms and Conditions shall prevail.

Date of Creation: December 23, 2024

Appendix 1 Breakdown of Accommodation Charges, etc. (matters concerning Article 2, Paragraph 1 and Article 12, Paragraph 1)

		Breakdown
Total amount to be paid by the Guest	Accommodation charges	Basic accommodation charge
	Extra charges	Early check-in / Late check-out
	Taxes	Consumption tax and accommodation tax (from the date of introduction onward)

Remarks:

The basic accommodation charge is based on the rates posted on each reservation site.
Guests who are 6 or older are considered adults.

Appendix 2 Cancellation Fee (matters concerning Article 4, Paragraph 3, Article 7, Paragraph 2 and Paragraph 3, Article 8, Paragraph 2 and Article 15, Paragraph 2)

Number of rooms under contract	Day when cancellation of contract is notified
Number of rooms under contract	No show	Day of stay	Day before day of stay	3 days before day of stay	7 days before day of stay	10 days before day of stay	14 days before day of stay
1 to 4 rooms	100%	100%	80%	20%	―	―	―
5 to 14 rooms	100%	100%	100%	50%	50%	20%	―
15 rooms or more	100%	100%	100%	100%	100%	50%	20%

(Note 1)

*If there is a cancellation policy on each reservation website, such cancellation policy will apply.

*Percentage is the ratio of cancellation fee relative to the basic accommodation charge.

(Note 2) For consecutive stay reservations

*If all dates of stay are cancelled at the same time, a cancellation fee based on the cancellation rate for the first night will be charged for all dates of stay.

*If only some dates of stay are cancelled and the check-in date is within the cancellation period, a cancellation fee based on the cancellation policy equivalent to that on the check-in date will be charged for the cancellation date.